Previous incidents
User Cache Misconfiguration
Resolved Nov 06 at 01:12pm EST
Invalid configuration has been rolled back immediately after identifying the root cause. System is back and operational.
1 previous update
Kalepa Network Misconfiguration
Resolved Nov 03 at 12:07pm EST
Root cause has been identified and Load Balancers reconfigured to point to valid backend services. The issue was rectified rapidly and the system was back and operational within 9 minutes.
1 previous update
Global AWS networking issue
Resolved Oct 20 at 03:38pm EDT
A third-party AWS regional service disruption (underlying compute/network layer) impacted components supporting Kalepa’s production stack, leading to transient unavailability and throttling of dependent services.
Services impacted:
* Submission Intake: Degradation and significant delays from 11:34 AM EST to 3:38 PM EST
* Correspondence: Degradation and intermittent failures from 11:34 AM EST to 3:38 PM EST
* Risk Analyzer: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM...
1 previous update
Global AWS DNS issue
Resolved Oct 20 at 05:29am EDT
A third-party AWS regional service disruption (underlying network layer) impacted components supporting Kalepa’s production stack, leading to downtime of dependent services.
No US customers were affected.
1 previous update