Incidents reported on status page for Kalepa https://status.kalepa.com/ https://d1lppblt9t2x15.cloudfront.net/logos/178e3c6074307e9fbd68cf1d465df6f5.png https://status.kalepa.com/ en https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:12:00 -0000 https://status.kalepa.com/incident/759852#f01fa1eb79ca0289aa90617bb498c027b5cff02559e62e075d48a4de82f97619 Invalid configuration has been rolled back immediately after identifying the root cause. System is back and operational. https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:12:00 -0000 https://status.kalepa.com/incident/759852#f01fa1eb79ca0289aa90617bb498c027b5cff02559e62e075d48a4de82f97619 Invalid configuration has been rolled back immediately after identifying the root cause. System is back and operational. https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:04:00 -0000 https://status.kalepa.com/incident/759852#972fd6c4eaea6020e8daef064d3239bc944f3728372e84e8c6a2bb3bc2fe3e27 Misconfiguration of User Cache is causing all API requests to fail https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:04:00 -0000 https://status.kalepa.com/incident/759852#972fd6c4eaea6020e8daef064d3239bc944f3728372e84e8c6a2bb3bc2fe3e27 Misconfiguration of User Cache is causing all API requests to fail https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 17:07:00 -0000 https://status.kalepa.com/incident/757921#550b1a6ab1ce285b98e1303f43b0d386d0e0b61287739b79de32a1147b10e2c4 Root cause has been identified and Load Balancers reconfigured to point to valid backend services. The issue was rectified rapidly and the system was back and operational within 9 minutes. https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 17:07:00 -0000 https://status.kalepa.com/incident/757921#550b1a6ab1ce285b98e1303f43b0d386d0e0b61287739b79de32a1147b10e2c4 Root cause has been identified and Load Balancers reconfigured to point to valid backend services. The issue was rectified rapidly and the system was back and operational within 9 minutes. https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 16:58:00 -0000 https://status.kalepa.com/incident/757921#eb228d58ee0c09e10027d21c5c72acc130a03dd6fa061f105c43616963478059 Network misconfiguration is causing Load Balancer to not routing traffic to backend services https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 16:58:00 -0000 https://status.kalepa.com/incident/757921#eb228d58ee0c09e10027d21c5c72acc130a03dd6fa061f105c43616963478059 Network misconfiguration is causing Load Balancer to not routing traffic to backend services https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 19:38:00 -0000 https://status.kalepa.com/incident/747653#5dbf1da2d409d81e961b4dff79fc697a65df544730d237d689df54186ba03094 A third-party AWS regional service disruption (underlying compute/network layer) impacted components supporting Kalepa’s production stack, leading to transient unavailability and throttling of dependent services. Services impacted: * Submission Intake: Degradation and significant delays from 11:34 AM EST to 3:38 PM EST * Correspondence: Degradation and intermittent failures from 11:34 AM EST to 3:38 PM EST * Risk Analyzer: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST * Triaging: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST The platform has fully recovered by 3:38 PM ET. https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 19:38:00 -0000 https://status.kalepa.com/incident/747653#5dbf1da2d409d81e961b4dff79fc697a65df544730d237d689df54186ba03094 A third-party AWS regional service disruption (underlying compute/network layer) impacted components supporting Kalepa’s production stack, leading to transient unavailability and throttling of dependent services. Services impacted: * Submission Intake: Degradation and significant delays from 11:34 AM EST to 3:38 PM EST * Correspondence: Degradation and intermittent failures from 11:34 AM EST to 3:38 PM EST * Risk Analyzer: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST * Triaging: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST The platform has fully recovered by 3:38 PM ET. https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 15:34:00 -0000 https://status.kalepa.com/incident/747653#315c5643bccb86681c1c3c63a675aad9ab8fec6804e983c5444d1a11dd79129b An AWS infrastructure incident is affecting our primary region causing a prolonged period of degraded performance and significant delays in the submission intake processes. Application is experiencing elevated error rates, slow page loads, and some degraded functionality. https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 15:34:00 -0000 https://status.kalepa.com/incident/747653#315c5643bccb86681c1c3c63a675aad9ab8fec6804e983c5444d1a11dd79129b An AWS infrastructure incident is affecting our primary region causing a prolonged period of degraded performance and significant delays in the submission intake processes. Application is experiencing elevated error rates, slow page loads, and some degraded functionality. https://status.kalepa.com/ Mon, 20 Oct 2025 09:29:33 +0000 https://status.kalepa.com/#5257e9da112f42a4c358c4c851729ce2b59bd270f59ab9b034501c4cddb2e4df Copilot Web App recovered https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 09:29:00 -0000 https://status.kalepa.com/incident/747133#8b49186a598a8bf23f012937d9b5537913a6bb7d6e4b2df786e87614bb070338 A third-party AWS regional service disruption (underlying network layer) impacted components supporting Kalepa’s production stack, leading to downtime of dependent services. No US customers were affected. https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 09:29:00 -0000 https://status.kalepa.com/incident/747133#8b49186a598a8bf23f012937d9b5537913a6bb7d6e4b2df786e87614bb070338 A third-party AWS regional service disruption (underlying network layer) impacted components supporting Kalepa’s production stack, leading to downtime of dependent services. No US customers were affected. https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 07:08:00 -0000 https://status.kalepa.com/incident/747133#24e987e3a76bcdd255d55c7938358502b3bfad408e8c9776900bd0214db1b20a AWS DNS services are currently experiencing an outage, resulting in DynamoDB and RDS unavailability and making Copilot inaccessible. https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 07:08:00 -0000 https://status.kalepa.com/incident/747133#24e987e3a76bcdd255d55c7938358502b3bfad408e8c9776900bd0214db1b20a AWS DNS services are currently experiencing an outage, resulting in DynamoDB and RDS unavailability and making Copilot inaccessible. https://status.kalepa.com/ Mon, 20 Oct 2025 07:07:54 +0000 https://status.kalepa.com/#5257e9da112f42a4c358c4c851729ce2b59bd270f59ab9b034501c4cddb2e4df Copilot Web App went down https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 13:20:00 -0000 https://status.kalepa.com/incident/709345#e99d75e6528f448eb343a4718a7b10a5609052e0b3f1a8141dc5a7fa5db9aa53 Faulty deployment has been reverted, root cause found. https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 13:20:00 -0000 https://status.kalepa.com/incident/709345#e99d75e6528f448eb343a4718a7b10a5609052e0b3f1a8141dc5a7fa5db9aa53 Faulty deployment has been reverted, root cause found. https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 12:55:00 -0000 https://status.kalepa.com/incident/709345#1e7c846e1b169322889adcbc908c38537ca7b41960d10aed3211ec04dbc33b64 Backend endpoints responded very slowly, with a lot of 502 errors https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 12:55:00 -0000 https://status.kalepa.com/incident/709345#1e7c846e1b169322889adcbc908c38537ca7b41960d10aed3211ec04dbc33b64 Backend endpoints responded very slowly, with a lot of 502 errors https://status.kalepa.com/incident/314127 Wed, 17 Jan 2024 22:25:00 -0000 https://status.kalepa.com/incident/314127#f0296a5d795bfd52d449a2b1ff13b620e5c14fb14838599033eb4db3b8b32e47 Hosting platform recovered https://status.kalepa.com/incident/314127 Wed, 17 Jan 2024 22:04:00 -0000 https://status.kalepa.com/incident/314127#98374719fb6a56c55c071eccd9099db1aba6e993903e0c9357bff74e67185302 Hosting platform down