Incidents reported on status page for Kalepa https://status.kalepa.com/ https://d1lppblt9t2x15.cloudfront.net/logos/178e3c6074307e9fbd68cf1d465df6f5.png https://status.kalepa.com/ en https://status.kalepa.com/incident/878353 Thu, 23 Apr 2026 19:00:00 -0000 https://status.kalepa.com/incident/878353#e6c269b9c758507d95b41b8e46a5f0556a727a6bc9caac0ab2a4abd4f2b79e86 A downstream resource used by Kalepa's platform had performance issues which in turn degraded latency and performance of several dependent services. Once alternate capacity was provided for the degraded resource, caches had to be re-populated which led a to a delay in recovery. Resources are now over-provisioned for the compromised service and Kalepa is analyzing other dependencies and adding further instrumentation and resiliency around the resource. https://status.kalepa.com/incident/878353 Thu, 23 Apr 2026 17:28:00 -0000 https://status.kalepa.com/incident/878353#a3643905f3b4d21d0f5674e8bbe3674e48323958d1b6da0c8096b090e22c22ec We are seeing elevated error rates and increased latency across Kalepa platform. We are investigating the root cause. https://status.kalepa.com/incident/851388 Sun, 29 Mar 2026 04:00:16 -0000 https://status.kalepa.com/incident/851388#5b54166e443d01bb29345d0cefe281b4766e07915472574876ade82d94d94804 Weekly Maintenance Window (6 hours). Usually does not last longer than 1 hour. https://status.kalepa.com/incident/851384 Sun, 22 Mar 2026 10:00:00 -0000 https://status.kalepa.com/incident/851384#1d6ff968f5df6e0f8e37e275c9e760ddb24e4c0b817c1ef00f10203181ea1c1b Maintenance completed https://status.kalepa.com/incident/851384 Sun, 22 Mar 2026 04:00:00 -0000 https://status.kalepa.com/incident/851384#d598a6ea83c61c61b392b959c1c6e0dc504fe5ca88edfc60fa06222593957767 Weekly Maintenance Window (6 hours). Usually does not last longer than 1 hour. https://status.kalepa.com/incident/846301 Tue, 10 Mar 2026 18:59:00 -0000 https://status.kalepa.com/incident/846301#5990e2afa3467e51bbadbb889d10716b3dd212b47a10ff899dc20e6358f9411a A backwards incompatible code change was erroneously deployed without the correct database configuration hitting an edge cases in Kalepa's CI/CD pipeline and therefore bypassing normal deployment processes. The issue was manually resolved and the underlying edge case has been redressed to prevent such changes from being deployed in the future. https://status.kalepa.com/incident/846301 Tue, 10 Mar 2026 18:41:00 -0000 https://status.kalepa.com/incident/846301#c138511ee55e758cfccdb028f76dc025ad71591d4947a60643e5823221510782 A backwards incompatible code change was erroneously deployed without the correct database configuration. https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:12:00 -0000 https://status.kalepa.com/incident/759852#f01fa1eb79ca0289aa90617bb498c027b5cff02559e62e075d48a4de82f97619 Invalid configuration has been rolled back immediately after identifying the root cause. System is back and operational. https://status.kalepa.com/incident/759852 Thu, 06 Nov 2025 18:04:00 -0000 https://status.kalepa.com/incident/759852#972fd6c4eaea6020e8daef064d3239bc944f3728372e84e8c6a2bb3bc2fe3e27 Misconfiguration of User Cache is causing all API requests to fail https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 17:07:00 -0000 https://status.kalepa.com/incident/757921#550b1a6ab1ce285b98e1303f43b0d386d0e0b61287739b79de32a1147b10e2c4 Root cause has been identified and Load Balancers reconfigured to point to valid backend services. The issue was rectified rapidly and the system was back and operational within 9 minutes. https://status.kalepa.com/incident/757921 Mon, 03 Nov 2025 16:58:00 -0000 https://status.kalepa.com/incident/757921#eb228d58ee0c09e10027d21c5c72acc130a03dd6fa061f105c43616963478059 Network misconfiguration is causing Load Balancer to not routing traffic to backend services https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 19:38:00 -0000 https://status.kalepa.com/incident/747653#5dbf1da2d409d81e961b4dff79fc697a65df544730d237d689df54186ba03094 A third-party AWS regional service disruption (underlying compute/network layer) impacted components supporting Kalepa’s production stack, leading to transient unavailability and throttling of dependent services. Services impacted: * Submission Intake: Degradation and significant delays from 11:34 AM EST to 3:38 PM EST * Correspondence: Degradation and intermittent failures from 11:34 AM EST to 3:38 PM EST * Risk Analyzer: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST * Triaging: Degradation and intermittent failures between 2:45 PM EST and 3:38 PM EST The platform has fully recovered by 3:38 PM ET. https://status.kalepa.com/incident/747653 Mon, 20 Oct 2025 15:34:00 -0000 https://status.kalepa.com/incident/747653#315c5643bccb86681c1c3c63a675aad9ab8fec6804e983c5444d1a11dd79129b An AWS infrastructure incident is affecting our primary region causing a prolonged period of degraded performance and significant delays in the submission intake processes. Application is experiencing elevated error rates, slow page loads, and some degraded functionality. https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 09:29:00 -0000 https://status.kalepa.com/incident/747133#8b49186a598a8bf23f012937d9b5537913a6bb7d6e4b2df786e87614bb070338 A third-party AWS regional service disruption (underlying network layer) impacted components supporting Kalepa’s production stack, leading to downtime of dependent services. No US customers were affected. https://status.kalepa.com/incident/747133 Mon, 20 Oct 2025 07:08:00 -0000 https://status.kalepa.com/incident/747133#24e987e3a76bcdd255d55c7938358502b3bfad408e8c9776900bd0214db1b20a AWS DNS services are currently experiencing an outage, resulting in DynamoDB and RDS unavailability and making Copilot inaccessible. https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 13:20:00 -0000 https://status.kalepa.com/incident/709345#e99d75e6528f448eb343a4718a7b10a5609052e0b3f1a8141dc5a7fa5db9aa53 Faulty deployment has been reverted, root cause found. https://status.kalepa.com/incident/709345 Wed, 20 Aug 2025 12:55:00 -0000 https://status.kalepa.com/incident/709345#1e7c846e1b169322889adcbc908c38537ca7b41960d10aed3211ec04dbc33b64 Backend endpoints responded very slowly, with a lot of 502 errors https://status.kalepa.com/incident/314127 Wed, 17 Jan 2024 22:25:00 -0000 https://status.kalepa.com/incident/314127#f0296a5d795bfd52d449a2b1ff13b620e5c14fb14838599033eb4db3b8b32e47 Hosting platform recovered https://status.kalepa.com/incident/314127 Wed, 17 Jan 2024 22:04:00 -0000 https://status.kalepa.com/incident/314127#98374719fb6a56c55c071eccd9099db1aba6e993903e0c9357bff74e67185302 Hosting platform down